Order Confirmation – As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

Order Shipment – If your order is stock and Big Mouth Direct will process the charges to your credit card, and then use best efforts to ship within five (5) to seven (7) business days from the date of your order. We will send you tracking information within 24-48 hours of your order shipping from the point of origin to the e-mail address you provide. If you do not receive tracking information from Big Mouth Direct within six (6) business days of your order confirmation, feel free to follow up by:

Damages – Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for the delivery. If your item(s) do arrive damaged, please send photos to and we will process replacement or refund.Refund Policy-Please refer our Refund Policy for more information on refunds.